What can we help you with?

info@amagiccabinet.com

T: +30 210 9484 738

Frequently Asked Questions

What is A Magic Cabinet?

A Magic Cabinet is a curated online shop where carefully chosen products, created with passion, form part of a collection available to buy. If you want to find out more about us, follow this link.

How do I find out about new products and promotions?

If you wish to receive great stories, news and special offers, subscribe to our newsletter. Once you’ve done that, you’ll be the first to know about any sale or promotion we offer!

How do I unsubscribe from the mailing list?

If you wish to unsubscribe please follow the 'unsubscribe' link which is at the bottom of all our newsletters. It can take up to 24 hours for your preferences to be registered on our system, so you may still receive emails from us during this period.

Do you accept wholesale orders?

We are an online retail shop. If you wish to discuss a wholesale order please get in touch with us.

What should I do if the product I’m trying to buy is out of stock?

A lot of our products are rare so their availability will be limited. We aim to keep up with demand but it’s not always possible.

Do you offer A Magic Cabinet gift cards?

You can find our gift cards at the bottom of any page. Once you go to the Gift Card page you can select the amount you wish to spend, add yours and the recipient’s details, as well as the message you wish to send. We are doing our best to minimise paper waste, so our gift cards are only delivered electronically.

Are there any restrictions when ordering Alcohol?

We do not sell alcohol products to anyone under 18 years of age. By placing an order you confirm that you and the recipient are at least 18 years old.

What are these “cookies” you are asking me about?

“Cookies” (also called web cookies, Internet cookies, browser cookies) is an Internet term used to describe a small piece of data sent from a website to your web browser. The data transferred is designed to create a better user experience by remembering important information such as: items added to a shopping cart during an online store visit or the user's browsing activity.

Which internet browsers are compatible with our online platform?

Our online platform is best viewed on Google Chrome v.44 or later, Safari 8 or later, Mozilla Firefox 45 or later, Microsoft Internet Explorer 11 or later and Microsoft Edge 12 or later.

How do I create A Magic Cabinet account?

Please go to our registration page to create your online account. Once you complete the form, you will receive an email confirmation with an activation link. Follow that link to activate your account. You’re now ready to explore an exceptional selection of hand-picked products.

Managing your online account

How do I sign in and sign out of my account?

Select the 'Sign In' option at the top of the page and enter your username and password. To sign out of your account, please select the 'Sign Out' option in the top right corner.

How can I change my details?

Please select 'Change Personal Details' after signing in. You can log in to your account on the Sign In page. There are six (6) different tabs on your account page:

  • About you: Edit your name and main email address associated with your account.
  • Password: Change your password.
  • Address Book: Manage your addresses, edit, delete or add a new one.
  • Wish List: All the products you have added to your wish list.
  • Order History: All your orders (past or currently open).
  • Returns: All your returns and their status.
  • Privacy Panel (GDPR): Manage all your personal data.

What should I do if I can't log in to my account?

If you have forgotten your password go the login page and click on the “Forgot your password?” link, add your email on the next screen and if you do have an account with us you’ll receive an email with instructions on how to reset your password. If you’re still having trouble accessing your account, please email customerservice@amaciccabinet.com with your enquiry. Please note that our team will never ask you for your password via email or on the phone.

How do I know that I have successfully placed an order?

We will send you an email to acknowledge receipt of your order. The next step will be to prepare and ship your order. Once completed, you will receive another update with tracking information.

How do I track my order?

Once your order is shipped, you will automatically receive a shipment notification email that will contain a tracking number. It will also include a tracking link.

You can also find your tracking number on your account page. To do this, simply login to your account on www.amagiccabinet.com, go to “Order History” and click “View Order” next to the appropriate order. You’ll find your shipping method and tracking number(s) associated with that order.

If you placed your order without creating an account please follow the “Order Information link” that is included in your email.

Can I place an order requesting an invoice for my company?

Yes, in this case you need to sign in your account with all the necessary company details.

If I order multiple items, will they come in separate shipments?

We try to keep our carbon footprint to a minimum, so we will send your order in one shipment unless otherwise requested. In this case, you may receive multiple tracking numbers through our shipment notification emails.

What if my tracking number doesn’t work?

Tracking numbers can take up to a maximum of 24 hours to become active. If you have tried tracking a package you’ve just received a shipment notification email about, try again later in the day. Often tracking numbers will not become active until a package has reached one of the larger shipping hubs, which can take a few hours after they are picked up from our distribution center.

Can I cancel my order?

You can cancel your purchase within 4 hours of placing the order. Orders cannot be cancelled once they have been shipped. Please email us - customerservice@amaciccabinet.com and reference your order number, full name and email account associated with the order and your request to cancel it. If you are unsatisfied with your purchase and wish to cancel it but it has already been shipped, you must wait until the package arrives and send it back to us for a return. Please read our return guidance to make sure your return will be eligible.

Can I amend my order?

Please contact our Customer Service team should you wish to amend your order and a member of the team will provide guidance. Please see our A Magic Cabinet - Terms & Conditions for further information on your cancellation rights.

Product order limitations and availability

Selected products will have a limit on the amount you can order, due to their rarity. If you wish to order more products than the allowed limit please get in touch via our contact form or social media here: facebook, instagram.

What is the out of stock notification update ?

Due to the rarity of our products we usually have a small number in stock. We created this feature for you to register your interest and pre-order wherever possible.

Where can I receive my order?

You can have your parcel delivered to any address (home, work, neighbour), but be aware that we don’t ship to P.O boxes

Can the country of purchase differ from the country of shipping?

Yes the country that you are shopping from can be different from the country of delivery.

How long will it take for my order to arrive?

We prepare and dispatch all our shipments within 1 to 3 working days and our delivery service provider usually needs 1 to 3 working days to deliver. So your parcel could take from 2 up to 6 working days to be delivered depending on the shipping region. Shipping to remote areas and islands takes a bit longer.

What should I do if a product is missing or if I received a incorrect product with my order?

If your parcel contains the wrong product or a product is missing from your order, please email our customer service team - customerservice@amaciccabinet.com and include the following:

  • Order number and value
  • Account email and full name associated with your order
  • Shipping address
  • Method of payment

Which countries do you deliver to?

We currently deliver to Europe only. We hope to be able to deliver world wide soon.

Which shipping service provider do you use?

All orders are processed via DHL. Every day, we deliver to customers across Europe, ensuring we provide the very highest levels of responsiveness at all times.

What is the processing time until you ship my product?

All orders are shipped via DHL and processing for Greece and Europe takes 1 to 3 working days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay, we will keep you updated.

What is the shipping cost?

Shipping charges will be calculated and displayed at checkout based on the weight of your parcel.

Do you offer free shipping for orders over a certain amount?

We offer free shipping, for Greece only, when your total order exceeds 200€

Shipment confirmation & Order tracking

You will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

What happens if I miss my delivery?

The shipping company keeps your order to their nearest distribution center.

Customs, Duties and Taxes

AMC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

What should I do if I have received a damaged product?

AMC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. For specific products, like jewelry, we recommend you to add Insurance from the Shipping services, with an added cost.

As we aim to offer the best customer service possible, you may notify us as well, via email on customerservice@amagiccabinet.com.

What payment options do you offer?

We accept the following:

  • Visa
  • MasterCard
  • American Express
  • Dinners
  • PayPal
  • Masterpass

Transaction safety and security is ensured via either Alpha Bank's or Paypal's payment system.

Something went wrong during the payment process and I’m not sure if the payment went through, what should I do?

Please get in touch - customerservice@amaciccabinet.com and let us know if you received an email confirmation or if you have any reference number relating to the purchase you were trying to make. If you don’t have any of the two, then please provide the email address and name that you used during the purchase and we’ll check our systems and update you on the status of your order.

My payment method has been declined, what can I do?

Here are a few reasons your credit card may have been declined:

  • Your card may have expired
  • You may have exceeded your credit limit
  • You may have entered something wrong in the payment form

If your payment method was declined:

  1. Please double check all your details are correct, including your card number, card expiry date, address, 3 digit security code (at the back of your card), PayPal email address etc.
  2. Please check with your card issuer or PayPal service to see if they have declined the transaction.
  3. If you’ve tried everything above and still have problems paying, please try to use another card.
  4. If you continue to have difficulties, please get in touch and we will be more than happy to help you - customerservice@amaciccabinet.com

When will I be charged?

When an order is placed, we request a pre-authorisation for the value of the order from your bank/card issuer/PayPal account to ensure that the funds are available. This is simply a pre-authorisation request until the order is shipped, at which point payment is taken*.

Some card companies show the initial request and the later charge as two separate entries; we only charge your card once and any 'second' charge is only temporary.

What is your return policy?

If for any reason the product is not what you expected, or you simply want to return it, you have 14 calendar days to do so from the day of delivery without providing any explanation. We do not accept returns for food products that are expiring less than 7 days after we receive the product.

In order for the return to be successful and to initiate a refund, the returning item must be:

    • Unused and in the same condition you received it in.
    • In the original packaging.
    • You need to include the receipt or proof of purchase.

In case you wish to return the product after the 14 day period we suggest you contact us.

How do I initiate a product return?

In order to initiate the product return procedure follow the steps below:

Step 1: Go to www.amagiccabinet.com and login to your account

Step 2: On your account page click on the “Orders” tab and select the order associated with the product you wish to return

Step 3: Once you are on the order page, click "return this product"

In case you have more than one product associated with the order, and you only wish to return part of the order, then please contact our customer service team.

Is there a cost for returning a product?

When returning a product you are liable for the shipping costs.

Will I get a full refund for the returning product?

The refund amount will only cover the product price. The original shipping costs (from when you bought the product at A Magic Cabinet) are non-­refundable.

What is the returns procedure?

You need to send the product back to us. We will then notify you once we have received the item, and inspected it. We will update you on the status of your refund following the inspection. If your return is approved, we will initiate a refund to your original method of payment.

Can I return any type of product?

As a general rule yes, you can return any type of product as long as it is in its original packaging.

How long does it take to issue the refund?

This is dependant on the method of payment used when you bought the product. The refund can take from 5 up to 15 working days from the day we updated you re: the return being successful.

Consumer's right to complain

According to the directive 2013/11 / EC, which was incorporated into the greek legislation with the Joint Ministerial Decision 70330/2015, an online dispute resolution of consumer disputes is provided by the law via the Alternative Dispute Resolution (ADR) procedure and is now available throughout the European Union . If the customer is a consumer (ie a natural person acting outside its professional capacity) and faces any problem regarding a purchase he or she has made from our Website, he or she can initiate the ADR process through the New EU-wide online dispute resolution platform ( ODR platform) available at:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

GDPR Privacy Policy

The personal data processing is in accordance with the provisions of the General Data Protection Regulation (GDPR) (EU) 2016/679, with any specific national and European legislation on certain sectors, with the applicable Greek legislation on the protection of personal data, as well as with the protection of personal data and privacy in the electronic communications sector (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority ).

Code of Conduct

The operation of the online store is ruled by the applicable Code of Conduct. For more information please refer to this link.

Free Shipping Over €200

We Deliver to Europe

Personalised Gift Cards

Furoshiki Gift Wrap

Cookies are small pieces of information stored in your hard disk, they do not contain chocolate chips, you cannot eat them and there is no special hidden jar. They allow us to offer you the best possible experience enabling you to use shopping carts, personalize your experience, tell us which parts of our website people have visited, help us measure the effectiveness of our communications and platform. Please visit our Cookies Policy to learn more.

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