How do I know that I have successfully placed an order?
We will send you an email to acknowledge receipt of your order. The next step will be to prepare and ship your order. Once completed, you will receive another update with tracking information.
How do I track my order?
Once your order is shipped, you will automatically receive a shipment notification email that will contain a tracking number. It will also include a tracking link.
You can also find your tracking number on your account page. To do this, simply login to your account on www.amagiccabinet.com, go to “Order History” and click “View Order” next to the appropriate order. You’ll find your shipping method and tracking number(s) associated with that order.
If you placed your order without creating an account please follow the “Order Information link” that is included in your email.
Can I place an order requesting an invoice for my company?
Yes, in this case you need to sign in your account with all the necessary company details.
If I order multiple items, will they come in separate shipments?
We try to keep our carbon footprint to a minimum, so we will send your order in one shipment unless otherwise requested. In this case, you may receive multiple tracking numbers through our shipment notification emails.
What if my tracking number doesn’t work?
Tracking numbers can take up to a maximum of 24 hours to become active. If you have tried tracking a package you’ve just received a shipment notification email about, try again later in the day. Often tracking numbers will not become active until a package has reached one of the larger shipping hubs, which can take a few hours after they are picked up from our distribution center.
Can I cancel my order?
You can cancel your purchase within 4 hours of placing the order. Orders cannot be cancelled once they have been shipped. Please email us - email@example.com and reference your order number, full name and email account associated with the order and your request to cancel it. If you are unsatisfied with your purchase and wish to cancel it but it has already been shipped, you must wait until the package arrives and send it back to us for a return. Please read our return guidance to make sure your return will be eligible.
Can I amend my order?
Please contact our Customer Service team should you wish to amend your order and a member of the team will provide guidance. Please see our A Magic Cabinet - Terms & Conditions for further information on your cancellation rights.
Product order limitations and availability
Selected products will have a limit on the amount you can order, due to their rarity. If you wish to order more products than the allowed limit please get in touch via our contact form or social media here: facebook, instagram.
What is the out of stock notification update ?
Due to the rarity of our products we usually have a small number in stock. We created this feature for you to register your interest and pre-order wherever possible.
Where can I receive my order?
You can have your parcel delivered to any address (home, work, neighbour), but be aware that we don’t ship to P.O boxes
Can the country of purchase differ from the country of shipping?
Yes the country that you are shopping from can be different from the country of delivery.
How long will it take for my order to arrive?
We prepare and dispatch all our shipments within 1 to 3 working days and our delivery service provider usually needs 1 to 3 working days to deliver. So your parcel could take from 2 up to 6 working days to be delivered depending on the shipping region. Shipping to remote areas and islands takes a bit longer.
What should I do if a product is missing or if I received a incorrect product with my order?
If your parcel contains the wrong product or a product is missing from your order, please email our customer service team - firstname.lastname@example.org and include the following:
- Order number and value
- Account email and full name associated with your order
- Shipping address
- Method of payment